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Articles
pdf What Clients Really Want in Their Service Providers
Marketer, February 2013 p.34-35
pdf Sorting Out the Bad Apples in a Company
Marketer, October 2012 p.28-29
pdf Managing People? Repetition Works. Repetition Works
Marketer, June 2012 p.32
pdf 7 essentials for Great Proposals
A/E Marketing Journal, May 2011 p.3
pdf Getting the most out of your client satisfaction survey program
IOMA  Principal’s Report, November 2010  p.5.
pdf Denial
IOMA's Principal's Report,  August , 2010 p. 5
pdf The Birds and the Bears
PSMJ’s AE Rainmaker, February 10, 2010 p. 9
pdf It Will Never BE the Same as it Was
IOMA  Principal’s Report, January 2010  p.8.
pdf Selling Services In Today’s Recession — You Can Do it
PSMJ’s AE Rainmaker, September 2009 p. 4
pdf In These Competitive Times, Client Service is Critical
PSMJ’s AE Rainmaker, July 2009 p. 9
pdf Selling Services: What you Can Learn From My New Car Purchase Experience, PSMJ’s AE Rainmaker, June 2009 p. 4
pdf Behind the Design: Society for Design Administration
The Rough and Tumble Game of Musical Chairs Spring 2009 p.16
pdf Over and Over and Over: Frequency Builds Trust
PSMJ’s AE Rainmaker,
June 2008  p. 5
pdf Parallels Between Keeping Employees and Clients
PSMJ’s AE Rainmaker, March, 2008 p.1